ALLTOWN NEIGHBORHOOD PERKS® FAQ’S
ALLTOWN NEIGHBORHOOD PERKS®
Alltown Neighborhood Perks® is an exciting new way to earn and redeem rewards across a number of different locations. You can earn points every time you shop in store or purchase gas. The points are redeemable for discounts on gas or merchandise in store. You can earn free coffee and sodas. The more you shop or spend you can earn even more benefits.
- Download the new Alltown Neighborhood Perks® App and enter the required information
- Enroll your existing Alltown Insiders®, Honey Money® or new Alltown Neighborhood Perks® loyalty card at myneighborhoodperks.com
EARNING POINTS
There are multiple ways to earn points
- Use your Alltown Neighborhood Perks® mobile app
- Enter your enrolled phone number at the pump or instore
- Swipe your loyalty card at the pump or instore
You earn two points for every gallon of gas purchased and two points for every dollar spent in store. You cannot earn points on alcohol, tobacco, gift cards including reloadable, phone cards, lottery, money orders, milk and taxes. You cannot earn points on free items.
There is no limit to the amount of points you can earn, but points do expire after 1 year of no redemption activity on your Alltown Neighborhood Perks® account.
You can earn points at all Alltown®, Honey Farms®, T-Bird® and Jiffy Mart® locations.
All gas, in store and car wash purchases count towards earning points except for purchases of free items, alcohol, tobacco, gift cards (including reloadable), phone cards, lottery, money orders, milk and taxes.
Points are available to redeem on your next purchase.
Yes, points expire after one year of no redemption activity on your Alltown Neighborhood Perks® account.
You can track your points via the Alltown Neighborhood Perks® mobile app, myneighborhoodperks.com or at the bottom of your receipt.
REDEEMING POINTS
Points can be redeemed for discounts on your fuel or in store purchases except for: alcohol, tobacco, gift cards (including reloadable), phone cards, lottery, milk and taxes.
100 points = $.10 off per gallon for gas purchases, 200 points = $.20 off per gallon, 300 points = $.30 off per gallon. A gas purchase cannot exceed 20 gallons.
100 points = $1.00 off an in store purchase, 200 points = $2.00 off, 300 points = $3.00 off
There are multiple ways to redeem points
- Use your Alltown Neighborhood Perks® mobile app and select the rewards on the pump or in store pin pad (This is not available at Alltown locations with Shell branded fuel)
- Use your enrolled phone number and select rewards at pump or the in store pin pad.
- Swipe your loyalty card and select rewards at pump or the instore pin pad.
Your card MUST be enrolled to redeem any points.
You cannot redeem more than 999 points at any one time. If you have over 999 points when you choose to redeem any remaining points will be left in your account for a future purchase.
No, for safety reasons the discount can only be used on one vehicle, limited to the tank’s capacity and not to exceed 20 gallons.
Yes, all your available points in increments of 100 must be used when you redeem rewards. For example, if you had 225 points you would use 200 points when you redeem. The remaining 25 points stay in your account.
Points expire after 1 year of no activity on your Alltown Neighborhood Perks account. It is possible that your points had expired. Track the availability of awards on the Alltown Neighborhood Perks® mobile app or myneighborhoodperks.com
CLUB PROGRAMS
Use your mobile app, provide your phone number or swipe your loyalty card every time you make a qualifying purchase to earn towards your free item.
You can track progress on your rewards from the Alltown Neighborhood Perks® mobile app, at myneighborhoodperks.com or on the bottom of your register receipt.
ALLTOWN NEIGHBORHOOD PERKS TIERS
There are 3 different levels of benefits within the Alltown Neighborhood Perks<small><sup>®</sup></small> program; Neighbor, Friend, Family.
Yes, you can check out this chart for all the benefits here.
You can maintain your status by shopping or spending the required times to be part of a tier.
If your tier dropped, it is because your trips or spend fell below the required amounts in the last 30-day period. Don’t worry you if in the next 30 days you shop or spend the required amount you can get back to that tier.
ALLTOWN NEIGHBORHOOD PERKS MOBILE APP
Visit the Apple App store or Google Play store and search Alltown Neighborhood Perks® to find and download the app.
To have full access to the app you will need to provide First and Last Name, Birth Month and Year, Email Address, Zip Code and Mobile Phone Number.
The first time you log into the app you can use the same email address and password that you created on-line to access the app.
When you pull up to the pump open your Alltown Neighborhood Perks® Mobile App. If you are not already logged in, log in to access your account, select the pump number you are at and complete the purchase.
You do not need to press anything on the pump unless you are redeeming rewards. Once you have activated the pump if you have points to redeem you will see a message on the pump.
Mobile payment and pump activation is not available at Alltown locations with Shell branded fuel.
When you are in store open your Alltown Neighborhood Perks® Mobile App. If you are not already logged in, log in to access your account, select pay inside and provide the QR code to the cashier to scan.
Mobile payment is not available at Alltown locations with Shell Citgo and Irving branded fuel.
No, you can provide your phone number or swipe your loyalty card at the time of purchase.
Receipts for transactions made through mobile payment are available as soon as the transaction is complete if you click on receipts within the app.
If you did not use mobile payment you will not see your receipt in the app.
Yes, the Alltown Neighborhood Perks® app can be downloaded to a tablet. You must search for iPhone apps on your tablet to find the Alltown Neighborhood Perks® app.
ALLTOWN NEIGHBORHOOD VS. HONEY MONEY
Alltown Neighborhood Perks® gives you a new opportunity to earn points for the items you purchase in store or gallons at the pump. Those points can be redeemed for discounts in store and at the pump.
Alltown Neighborhood Perks™ still gives you the same types of discounts as you received with the Honey Money™ program and the same coffee and milk clubs.
Alltown Neighborhood Perks™ also gives you access to a great mobile app with contactless payment and the ability to earn and redeem your rewards.
Under Alltown Neighborhood Perks™ you must be enrolled to redeem your rewards.
You do not need to get or enroll a new card. Your existing Honey Farms® card will continue to work. Your card does need to be enrolled to redeem your rewards
ALLTOWN NEIGHBORHOOD VS. JIFFY REWARDS
Alltown Neighborhood Perks® has the same opportunity to earn points for the items you purchase in store or gallons at the pump. Now, those points can be redeemed for discounts in store and at the pump.
Alltown Neighborhood Perks® still gives you the same types of discounts as you received with the Jiffy Rewards ™ program. There are the same coffee, milk and breakfast sandwich clubs. Some other clubs have been discontinued.
Alltown Neighborhood Perks® also gives you access to a great mobile app with contactless payment and the ability to earn and redeem your rewards.
Under Alltown Neighborhood Perks® you must be enrolled to redeem your rewards.
Under Alltown Neighborhood Perks® you have the same value with fewer points. With Jiffy Rewards™ 1000 points =$.10 off a gallon when you redeemed at the pump. Now 100 points = $.10 off a gallon up to 20 gallons or $1.00 off instore. Your point balance was decreased to reflect this new value. If you had 1000 points now you have 100 points.
You do not need to get or enroll a new card. Your existing Jiffy Rewards® card will continue to work. Your card does need to be enrolled to redeem your rewards
MOBILE PAYMENT
Enter your preferred payment method information on the app and you are ready to start paying with your mobile phone.
At the pump, open the mobile app and confirm the pump you are at, lift the handle and follow the prompts on the app to complete your transaction
In store, open the mobile app, select pay inside and provide the QR code to the cashier to scan.
Mobile payment is not available at Alltown locations with Shell Citgo and Irving branded fuel.
Yes, we use state of the art token encrypted data to protect your payment information.
No, you don’t always have to use mobile payment. You can use your enrolled phone number to earn and redeem rewards.
OFFERS
Special offers are included in our emails or signed in store.
Each offer may have a different expiration date. Those details are included with each offer.
With regards to coupons and other special loyalty card promotions the same limits and exceptions will apply. Coupons and other promotional discounts will not be combined.
For purchases made in store or orders placed on the web site, you can apply more than 1 offer to the transaction. For orders made in the mobile app you can only apply one offer per transaction.
Your birthday offer is available on the first day of your birth month.
INFORMATION AND COMMUNICATIONS
As an Alltown Neighborhood Perks® member, we want to make sure we can send you the latest information on your account and your exclusive offers. Your email will be used to send emails with information about the program
We require a mobile phone number, so you can use it as an alternate form of identification to earn or redeem your points instore. You can opt in to receive text messages with the latest information about exclusive offers when you provide a mobile phone number.
If you need to update your information call log into the Alltown Neighborhood Perks® app and make any updates under user profile. You can also log into the myneighborhoodperks.com web site and update information there.
We send a few emails per month and on occasion may send an additional email with special information just for our members. Don’t worry we respect the time of our members and won’t flood your inbox with emails.
We send about one text message per week and on occasion may send additional ones with special information just for our members. Don’t worry we respect the time of our members and won’t flood your phone with text messages.
If you want to opt out of our email or text list, log into the Alltown Neighborhood Perks® app or myneighborhoodperks.com and update your preferences.
PRIVACY
Protecting customer information is an important priority for Alltown®, Honey Farms®, T-Bird® and Jiffy Mart®. We have policies and procedures in place to ensure customer information is protected. For more information please see our Privacy Policy.
Alltown®, Honey Farms®, T-Bird® and Jiffy Mart® may provide customer information to service providers that perform services for us, such as sending a direct mail or email offer from us to you. We require these companies to sign a confidentiality agreement that prohibits them from using the information for unauthorized purposes. Your information is never shared with anyone else for their marketing purposes. For more information please see our Privacy Policy.
Our privacy policy can be found on our website here.
LAUNCH OFFER
After you have completed the enrollment process on-line, via the mobile app or by contacting customer service the offer will be added to your account. The offer is good for one fuel transaction up to 20 gallons.
On your next fuel purchase, identify yourself at the pump using your card, enrolled phone number or the mobile app. When prompted on the pin pad select yes to redeem the $.50 off offer.